Hot desking allows a number of users non-exclusive use of the same Telephone. Users log with their own identity(Extension and Password) so they can receive calls and can access their voicemail and other
Facilities on any Telephone. For example, sales personnel who visit the office infrequently can be provided with telephony and voicemail services without being permanently assigned a physical extension. When
finished, they simply log out to make the extension available to others or if users log in at another
phone, they are automatically logged out of the original extension.
The IP Office Directory is a list of up to 2000 numbers and associated names stored centrally in the system. A directory entry can be used to label an incoming call on a caller display telephone or on PC application. The directory also gives a system wide list of frequently used numbers for speed dialing with Dial by Name option. In addition to central directory, each user can store up to 100 contacts in his Personal Directory.
The IP Office phones and applications keep a record of calls made and received, including unanswered calls. Entries in the call history can be used for return calls, sorted and added to local directory or speed dials.
The IP Office has 128 party conference capacity, with up to 64 parties on a single call. It is extremely easy to set up and manage the conference call. The originator of the conference can list details, add, mute or drop selectively participants while conference is in progress. Receptionist application allows creation of the Conference Room with automatic dial to users.
This is the ability to forward a user’s calls to another extension or external number such as Mobile Phone. Calls can be forwarded in number of ways and if the call is not answered at the forward destination it will go to the user’s voicemail. There are three separate forward destinations:
- Forward on Busy / No Answer
- Forward Unconditional
- Follow Me To / Here
The IP Office handles paging with ease. You can create as many paging zones as you like. Paging zones can consist of desk phones as well as external paging horns. Paging can be accessed with the use of codes, buttons or a combination of both.
As an alternative to placing a call on hold, a call can be parked on the system to be picked by another user. The call park facility is available through the user’s telephone or the softconsole. Calls are parked against a park slot number so the person the call is for can go to any phone and collect the call by dialing the park slot number.
Music On Hold
The IP Office supports up to 4 sources of music on hold. One system source may be external,
internal (WAV) or tone, and up to 3 additional internal (WAV) sources. The alternate sources for music on hold are selectable for use by Incoming Call Routes or Hunt Groups.
Do Not Disturb
This is the ability to temporarily stop incoming calls ringing at a user’s telephone. It will prevent the user from receiving hunt group calls and give direct callers either voicemail (if enabled) or busy signal. It is possible to create DND Exception List to have some calls bypass the DND setting and ring the phone.
Designated users can join an existing conversation on internal or external calls. This features also
allows a user to interrupt a call without the caller hearing the conversation.
Administrators and supervisors designate users with the Can Intrude setting. Users can join calls on
any extension on the system, however, administrators can also designate users with the Cannot be
Intruded setting, which prevents others from intruding on their calls.
Silent Intrusion or Whisper Page can be effective in a scenario where a user intrudes into a call to
whisper that a very important customer is waiting.
The user hears the whisper while talking to the caller but the caller will not be able to hear the whisper.
Used in call center scenarios and with other applications between employees. Supports the
interruption or inclusion of a supervisor on a live call to talk to an agent without the far-end caller
listening to the conversation. This is useful when the agent needs coaching support/training or when
the supervisor needs to intrude to give instructions to an agent. The caller may still talk to the agent,
but the caller will not hear what the supervisor is saying. The agent will be able to hear both the
caller and the supervisor.
Remote Worker allows the connection of remote 9600 Series IP phones with the H.323 FW which
resides behind a NAT router to IP Office. The configuration does not require any VPN concentrator
equipment with IP Office.
With the Remote Worker feature enabled, remote 9600 H.323 IP Phones can connect to IP Office
even if it is located behind a NAT router. The sets are authenticated on IP Office in the same way as
sets in the private network. The IP Office determines that a set is located outside the private network
and relays the VoIP RTP traffic to ensure it transverses the NAT router.